Code42 wins Gold Stevie Award for Customer Service Innovation

Code42
March 11, 2015

MHTA — Code42 was recently awarded a gold Stevie® Award in the “Innovation in Customer Service – Computer Industries” category, marking the second year in a row the Stevie Awards recognized Code42’s outstanding customer service.

The Stevie Award recognizes the efforts of Code42’s Customer Experience team. Comprised of quality assurance, documentation and Customer Champion support professionals, the team supports the more than 36,000 business customers of Code42’s data security solutions: CrashPlan enterprise endpoint backup and SharePlan enterprise file sync/share.

“This highly technical, passionate team is intently focused on creating an outstanding experience for our customers,” said Josh Brix, vice president of customer experience at Code42. “The innovative approach of combining quality assurance, documentation and Customer Champion disciplines into one cohesive team enables us to release high-quality products that are backed by robust help content and outstanding customer support. Ultimately, we’re very proud that we maintain a 97 percent customer satisfaction rate!”

The Stevie Awards for Sales & Customer Service are the world’s top awards for sales, business development, contact center and customer service. The Stevie Awards organizes several of the world’s leading business awards shows, including the prestigious American Business AwardsSM and International Business AwardsSM. Judges evaluated more than 1,900 nominations from organizations of all sizes and in virtually every industry in this year’s competition, an increase of 27 percent over 2014.

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